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Technical storage or access is necessary to create user profiles to send advertisements or track the user across a website or multiple websites for similar marketing purposes. In Pennsylvania, billboards advertise casinos from “just off this exit” to “a short drive.” on the Atlantic City Expressway.”
Casinos are built to invite you in with giant LED panels and vibrant screens. During the Live! The grand opening of the Philadelphia Casino, the strobe lights outside the entrance went skyward and could have guided the Rocky statue to the state’s newest casino.
However, the home of one of Pennsylvania’s most anticipated players is quite different. To go there, you need an invitation, temperature checks, a trip through a maze of corridors, a freight elevator ride, a staff escort, and please, no pictures.
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It’s all to ensure employee safety and integrity and fairness for you, the players of the live trading games.
Pennsylvania was the fourth state to launch iGaming, Hollywood Casino debuted its online option in July 2019. PA online casino libraries include slots, video poker, table games such as Blackjack (IGT Single Hand Blackjack or NetENT Blackjack), roulette and baccarat. But PA operators’ iGaming listings pale in comparison to New Jersey’s. And at first, they lacked a very popular option: a live trader.
The popularity and enthusiasm for live dealer games by Pennsylvania players were no surprises. Live dealer games feature a human dealer with real cards. And you can play from the comfort of your home on your phone, laptop or tablet.
Live dealer games in Pennsylvania are powered by Evolution Gaming, the world’s largest provider of live casino games. Evolution handles software licensing and live streaming from studio to online casinos. In PA, live dealer is available at a growing number of online casinos, including DraftKings, FanDuel, BetMGM and Hollywood Casino. Here is a complete list of online live dealer casinos in Pennsylvania.
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Based in Stockholm, Sweden and Malta, Evolution and its live dealer games came to the US in New Jersey in 2016.
BetRivers, DraftKings and Hollywood Casino were the first to launch live dealer games in Pennsylvania in October 2020, and a number of other online casinos followed. Live dealer studios must broadcast games live in the state in which they offer games, according to gaming law. For example, Evolution’s studio in New Jersey could not broadcast games for online casinos in Pennsylvania.
“Demand for our Live Casino services in the US has been phenomenal. We are excited to further expand our US operations by opening a stand-alone studio in Pennsylvania to serve both online operators and land-based casinos in the state. We look forward to opening our world-leading live casino portfolio to operators and players in the state of Pennsylvania. Evolution continues to stay at the forefront – maximizing opportunities in this exciting new market and growing alongside our licensees.”
Richard Schwartz, president of Rush Street Interactive, which operates BetRivers and PlaySugarHouse, said at the time of the launch:
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“Many online players prefer live dealers because they watch the action as it happens, which gives them higher confidence in the outcome. A live dealer game is the closest thing to playing online in a land-based casino, and we’re excited to be the first, which offer Pennsylvania players the opportunity to sit virtually and play at Evolution’s famous live tables.” Always live business in Philadelphia
Bryant McKay is a Senior Team Leader at Evolution in Philadelphia. Evolution moved to Philadelphia in October 2020 and McKay is a gracious host and tour guide.
The security and integrity of the games is the main priority. COVID protocols strictly apply. I have to leave my wallet at the door before entering the studio and the place is impeccably clean.
I’m sitting with McKay and employer brand and communications specialist Samantha Steele in a socially distanced lounge with a beautiful view of Philadelphia. McKay comes to Evolution after managing high-volume call centers. He is responsible for staffing Evolution’s Philadelphia location with 250 employees. Most will be “gamers,” Evolution’s term for marketers, for the 24/7/365 operation.
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“From an operational perspective, it was fun putting it all together,” says McKay. “If you look at our floor, it’s representative of Philadelphia. It’s a melting pot. We are looking for someone who is energetic, lively and able to communicate. We can learn his games.”
Evolution is currently hiring for its Philadelphia location, and for some, part of the appeal of playing at home is also a draw for potential employees.
It is a smoke free environment. Casinos in PA are following COVID-19 protocols. However, some people with pre-existing conditions or living with high-risk individuals may prefer to work in a place with far fewer people than your average casino.
Even if the players are not physically sitting at the table, it is important that the game presenters are trained and professional.
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“We want players to come back because of how personal you are,” says McKay. “It’s something we base our values on – employees who value customer service. This is how we will thrive and continue to grow. One of the things we emphasize in the onboarding process is professionalism and commitment. All of our game presenters have unique personalities and a desire to make the customer want to come back.”
Players create a screen name and can interact with the dealer through the chat feature. Of course, players can choose not to chat. And like anything that gives people the choice of anonymity behind a screen name, the chat can get really rough especially if players are on a cold streak. But, you can also come across a wide range of chat topics, from “favorite type of potato” to “How’s your March Madness group going?”
Sit at the Blackjack table in a casino or play a few hands from the comfort of your sofa.
“We offer something that the land-based casino can’t, the ability to be comfortable at home,” McKay said. “The difference to be able to sit at home and transfer money into a personal account, you can’t beat that.”
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The shuffling is done manually by a live dealer, who is visible on camera going in to shuffle.
All Pennsylvania online casino games, including the live dealer, are regulated by the Pennsylvania Gaming Control Board (PGCB). Games must also adhere to approved rules, side bets and pay tables.
“Because there is a human element in this online game, the PGCB must license the studio staff who operate the games, as we would the dealers in a land-based casino. Also, similar to table game arrangements in land-based casinos, we must provide adequate security and surveillance in the studio, which allows us to monitor the live dealer and help ensure that the operator conducts table game operations in accordance with PGCB regulations.” iGaming table games have seen growth since the inception of the live dealer
However, the PGCB’s monthly reports do not break down live dealer iGaming betting and revenue versus other online casino table games. But the above numbers before the debut and after the launch of the live dealer show a clear increase in betting.
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Online betting on Penn National’s table games increased 83% from pre-live dealer (September) to the most recent earnings report (February).
“Without getting too deep into it, we’ve seen significant increases (in user volume). I think I hit lightning in a bottle. Not only did games go online, but COVID pushed everything forward faster and live games became more popular. “Literally about to explode”
A second studio space for more tables and games is already being built at their current location. It should be ready by the end of Q3.
“When I know I’m tasked with having 250 employees, not only do I get that ‘good feeling of anxiety,’ but I also feel like it’s about to explode,” McKay said. “No matter what happens, we will never go back to what it was in terms of gaming, health and safety.”
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Article, most of Evolution’s income comes from the 10%
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